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Los Arroyos - Montecito
1280 Coast Village Rd, Montecito
Phone: (805) 969-9059
- Category: Mexican
- Hours: Mon-Fri 11am-9pm, Sat 9am-9pm, Sun 9am-8:30pm
- Price: $10 - $20
- Serving: Breakfast, Lunch, & Dinner
- Reservations: No
- Map
- Web Site
- Menu
- Write a review of this location!
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Reviews by the General Public
First Rate Mexican Restaurant, 10/27/2009
Reviewer: Charles Hall
from Boise, Idaho
After fifty years of searching for a consistently high quality Mexican style restaurant during periodic visits to S.B. I think my search is rewarded. Having sampled their service and cuisine twice while in town in October I found this place the best so far.I look forward to my return in May to enjoy the Seviche Tostada,great margaritas and Coconut sorbet!
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Never a bad meal, always kind, 10/10/2009
Reviewer: matt shanaberger
from Santa Barbara, CA
A great menu of the basics, good prices, wonderful salsas, can we talk Tequila for a second, and the best guacamole in town. Any questions?
They get busy, yes, but we have always had really attentive service. The foods have always been served piping hot, prepared as ordered, and the flavors are always consistent. Tony is a great guy, he loves the business and it shows. Lorenzo is a charmer and hell of a cook. Live music night makes this a fun, fun place. Been here easily 100+ times, will keep coming back
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Average food, below average service, 8/20/2009
Reviewer: Tera
from Santa Barbara, CA
I've been to this restaurant once and honestly don't think I'll go back. I heard rave reviews from coworkers, which prompted me to go, but the food was very bland and the service was non-existent. We were seated on the patio and no one came to check if our food was ok until half of our meals had been eaten. We never received an offer to refill our drinks because the waitress never returned to the table after my companion asked for salsa except to bring the check.
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Great Food, Great Service, 6/19/2009
Reviewer: Col. Tony Montalvo
from Santa Barbara, CA
Some people were born unhappy. However, if your a normal person, the service at Los Arroyos is terrific. The food is consistently good and the harpist is fantastic!! We are regular customers and have NEVER been disappointed. If you're looking for a great meal, at a reasonable price, with smiling staff who go the extra mile, this is the place for you. If your grumpy, take a deep breath and have a glass of Sangria - live just got better!!
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Good restaurant gone bad, 3/29/2009
Reviewer: Jeff
from Santa Barbara, CA
We used to eat at Los Arroyos about 2x/week as it is so close to our house, and sadly we have watched what was otherwise an excellent restaurant become an overpriced run-of-the-mill mexican spot with very little service. Just last week, we returned to give the place another shot, only to have our opinions confirmed - The food was still good, however it was sad to see how small the portion sizes have become, and the wait staff didn't seem to care one way or the other that we were there. Rather than running the restaurant, we watched the manager along with an occasional waiter spend the much of his time at the hostess table keeping her company.
From now on, if we choose Los Arroyos, we'll stick to what they're best at: take out.
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Snarky response should have been a warning!, 3/3/2009
Reviewer: Fymi
from Sausalito, CA
Wish I had read the Los Arroyos management's response to the 1/31/09 reviewer (Eric Conwell) before going there. The snarkiness of it (wow, what cheapskates: they ordered water to drink!!) would have told me everything I needed to know about the restaurant and would have spared me the experience of an, at best, mediocre meal.
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Four for A Sunday Dinner, 2/15/2009
Reviewer: Michael
from Santa Barbara, CA
Absolutely average. American style Mexican cooking, heavy on the melted cheese. Pricey, but it's Montecito. Drive a few blocks to Little Alex's for sit-down (not the same decor as LAM) or El Sitio for take-out or a few more blocks to Milpas.
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Weekly Visitor - Fed Up with the Service
Reviewer: Eric Conwell
from Santa Barbara, CA
The food is good but the service is unprofessional and inappropriate. We usually go 1-3 times per week, but no more. I do not recommend going to this restaurant. We ordered our food and when the bill came out we had been charged extra for chips that the wait staff had offered to refill for us (with no mention of an additional charge and nothing on the menu to forewarn us.) When we asked that the charge be removed, the manager made us feel as though we were a burden for having made the request and then sent the owner over to our table to deal with the issue. The owner then proceeded to refer to the lady discussing the matter with him as "honey" in the most condescending of ways and refused in a very aggressive manner to remove the charge. It was also uncomfortable for us that he made a scene and embarrassed us in a loud way in front of all the people at the restaurant. We don't usually make complaints at restaurants, and so it was hard to be treated so poorly in such a public way. I agree that customers should not exploit the golden rule of sales, but Los Arroyos has actively disregarded an essential principle of quality service: "the customer is always right."
Los Arroyos - Montecito writes:
Thank you for your comments! We appreciate all customer feedback and reviewed the above situation with our manager and staff. Our chips are freshly made to order with one complimentary refill, while a third basket of chips will incur an additional charge. Considering your party ordered water to drink and split one burrito three ways, it seems you were trying to keep your costs down as much as possible, and we apologize for the misunderstanding when your server explained our chip policy to you. We hope you have a better experience next visit and thanks again for your comments and feedback!
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This Place Is Amazing
Reviewer: Kristine
from Santa Barbara, CA
I love Los Arroyos! The food is very inexpensive and amazing every time. I agree that they should not charge for the chips and salsa but as far as I'm concerned, $3.95 is worth it! The service has always been adequate, though my friends and family usually go there to enjoy each other's company and not to speed through our meal. If we are in a hurry we get our food to go. We will keep coming back to this amazing restaurant with the best guac ever!
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Great service, theses people are crazy.
Reviewer: Cristian
from Santa Barbara, CA
I'm guessing these snooty Montecito locals all want the servers to wait on them hand and foot every 20 seconds. When I was there last weekend I had great service from a smiling waiter. Great food and great service. Same time next week!
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USED to go at LEAST 3x a week - SERVICE GONE!
Reviewer: James
from Montecito, CA
We live up the street - have literally been there 100+ times. Food is always good, BUT SOMETHING HAPPENED TO THEIR SERVICE. We are even known on 1st name basis but the past 3 times have been the worst service literally in my entire life at any restaurant...its almost like there are hidden cameras for a game show seeing how long it takes patrons to blow up for bad service -- haven't been in a month, can;t imagin going back ----their loss.
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Glad to see we weren't the ONLY ones...
Reviewer: Cindy
from santa barbara, CA
Well, I wont come back for a "third times a charm" opportunity. We went in two different times to have a special cocktail, chips and guac on a sunny afternoon. both times, the service was HORRID. When busy people set aside special times to go to an establishment and experience being treated like you aren't even there....it is so disappointing. The owners may want to take a look at what it going on there. We WILL NOT be back.
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Los Arroyos No More
Reviewer: Linda
from Carpinteria , CA
What has happened to Los Arroyos in Montecito? The place has changed. They charge for chips and salsa!! The portions are stingy. The service was terrible. My husband was nearly burned when the sweaty waiter hastily slammed down the sizzling fajita platter on the table. We asked for salsa, which never came, until we later flagged down another waiter--two teeny-tiny bowls for 4 people. It was the smallest serving of fajitas I had ever seen. And, the salad that accompanied it looked like a tasting sample--Caeser salad on a saucer. No one ever asked us if the food was satisfactory, if we would like another drink, and so on. However, the waiter brought the bill with a big, chatty smile--hoping for a tip after terrible service we guessed.
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If you can put up with the poor service...
Reviewer: Wendy
from Santa Barbara, CA
I've been going to LA since before the downtown location was remodeled but after too many bad experiences at both the downtown and mont. restaurants I've decided to stop going. Although the atmosphere is nice (great decor, great mont. location,etc) and the food is mostly good (although not SB's best) the portions have gotten smaller and even more pricey! Many of the servers and staff (though not all) are very unfriendly (almost to the point of being snooty) inefficient and incompetent. Once we sat down it took a while to get water and chips (which beware are not complimentary) and even longer to put our drink order into our server. My three year old daughter does not eat meat or chicken and when asked to swap the meat for fish I was told that was impossible. I would need to order something else (sides of this and that) which was far more expensive. I asked to please give me a smaller portion and she said she'd still need to charge me the the full price as fish is very expensive. The owners would benefit by hiring a 3rd party to review and assist them and their staff in creating a more friendly environment.
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Great food great location...Terrible service!!!!!!!
Reviewer: cindy sirus
from santa barbara ca
I went tthere pretty often even thougfh the service was not so good. But twice ina row I got the same bad server. very snoty person just took the order and brought the food. Would never go back. The owners need to get it together. Tony and Maria!!
New people way to much :(
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Great Food Great Price
Reviewer: Bobbi
from Santa Barbara. CA
Love to take the family. Great Mexican Food for a Great Price.
Clean cheerful...good wine and drinks. Festive.Valet Parking is great too.
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Still tastes great
Reviewer: Graham
from Montecito
Great food. The Carne Campastre is amazing. The steak alambres is great too. The one downtown is cheaper by a couple of bucks a plate, but hey so is the gas. Its Cito the fifth most expensive zip code in the nation. The services is usually good to normal, but during rushes you tend to wait. Try going during off hours, and not on a weekend evening. Always check to go orders the expaditing gets messy sometimes. Also I haven't seen any places in Santa Barbara that give you fresh Free chips lately. Most, not all, but most seem to charge.
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What, do I have to pay for my ships????
Reviewer: gonzalez
from Santa Barbara
I did not know that I have to pay for ships and I did not like it. I think that one of the great things Mexican Restaurants have—besides delicious food and unsurmuntable service--in and around Santa Barbara is that they greet the clientele right away with ships and salsa. Welcome home!
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good and bad
Reviewer: mike lambert
from summerland
good food not so good service prices are through the roof.....$12 for a burrito
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