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Ralphs Bakery - Downtown
100 W. Carrillo St, Santa Barbara
Phone: (805) 564-7000


Reviews by the General Public

Getting RESULTS!, 10/15/2013
Reviewer: Lyubov Fleury from Santa Barbara, CA
Like any business we have noticed Ralph's downtown has had it's occasional customer service issues. We've had one or two experiences but overall the shopping experiences here and the Ralph's in Goleta have been very positive. When we HAVE had issues we simply take the survey at the web site printed on the receipt and have always gotten positive personal responses from management.


"y don't you go to vons?"
Reviewer: NANCY from Santa Barbara, CA
BELIEVE IT OR NOT THEY HAVE A REALLY GOOD STRAWBERRY SHORT CAKE THAT I CAN'T WAIT TO BUY EVERY TIME I KNOW SOMEONES BIRTHDAY IS COMING UP. SO FOR MY DAUGHTERS BIRTHDAY I THOUGH I WOULD ORDER HER CAKE THERE. SHE WAS INTO THE DORA THE EXPLORER CHARACTER SO I THOUGHT I WOULD ASK FOR IT THERE. IT TOOK ABOUT 15 MINUTES FOR THE GUY IN CHARGE OF THE BAKERY TO SHOW UP EVEN AFTER A LADY IN THE DELI CALLED 3 TIMES OVER THE INTERCOM. AFTER ORDERING MY CAKE THE GUY SEEMED ANNOYED THAT I WAS MAKING HIM "WORK" IF YOU CAN CALL IT THAT. HE TOLD ME THE FIGURE WAS NOT AVAILABLE AND DIDN;T SEEM TO WANT TO FIGURE OUT IF IT COULD BE ORDERED. I HAD 2 WEEKS TILL HER BIRTHDAY SO I WAS SURE HE COULD HAVE HELPED IF HE WANTED TO..BUT INSTEAD HE CUT ME OFF AND JUST SAID TO ME.."Y DON'T YOU JUST GO TO VONS?" I LEFT MY SHOPPING CART FULL OF FOOD AND WALKED OUT. NEVER BEEN BACK. THANKS FOR YOUR "SERVICE"


cookie missrepresentation - nuts
Reviewer: Carl A. Di Ubaldo from Santa Barbara, CA
I purchased a package of "Private Selection Cookies Chocolate Chunk Pecan 12 CT" I found that instead of Pecans the cookies had only peanuts NO PECANS. NO PECANS! NO PECANS! Just Peanuts. Peanuts are a lot cheaper and it appears Ralphs has found a way to make a little more with the mislabeling. In the future PLEASE put the proper nuts specified in the cookies. Thank you.


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