Reviews by the General Public
Love the pretzels, could do without the attitude.
from Santa Barbara, CA
I am addicted to the pepperoni twist. I love it! BUT, I have some gripes with the service here. We have been to several other Wetzel's locations, and never have had to wait for them to make pretzels. This location never seems to have any made, even though there's never more that three people in line at a time. Then they tell you it will be "4 minutes" for the fresh one, it ends up being 10. Asking for an extra napkin seems to be asking for the world. One employee there is very friendly, but the manager (owner?) is awful. She never looks at the customer, never speaks, just sticks her hand out for the money. The rest of the employees act like customers are a huge inconvenience. The manager's bad attitude has filtered down to most of her employees, apparently. I will, of course, be back to get my fix, but it would be lovely if they could work on their service. A smile goes a long way!
People Nice, Food not Nice
Tried the pizza pretzel...Uh just don't go here sums it up.
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