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Eureka Burger
601 Paseo Nuevo, Santa Barbara
Phone: (805) 618-3388


Reviews by the General Public

Pretty good food - not so good service, 5/5/2014
Reviewer: Charles from Santa Barbara, CA
After going to a Sunday afternoon movie in SB, we went to Eureka Burger for some good food. Yes, it is loud, but then it's a BAR - hello. We were promptly seated; drinks were served fairly quickly. My son is a culinary arts student at SBCC and had never been here before, so we ordered the original burger. After 10 minutes, the waiter told us they had run out of meat, so we ordered oysters instead. Another 10 minutes later and the waiter came back to say they had run out of oysters. We ordered a strawberry salad; then the manager came by our table and said they ran out of strawberries, so they would comp our meal. The burgers did finally arrive, but they said they had to send someone to Ralphs market to get more ground beef. You could taste the difference between Ralphs meat (and I'll never shop at Ralphs again either) and their usual organic beef. We have been here before and the food is always good; service is very lacking. We have also been been to the Eureka in Redlands, and that one is outstanding in both food and service. Redlands, however, is a little po-dunk town not really worthy of a good gourmet burger place. Santa Barbara is an upscale town and the service SHOULD be more in line with the town, but it isn't. I guess it's a management thing. Get with it, Eureka. Don't just cater to the tourists; locals eat here, too. (Oh, and BTW Dr. Dre, if your head's too big for your skull, get a bigger one, or just pinch it together, if you are smart enough for that. Onion rings aren't made of steel.) Other than that, the food is really good.


Great burgers and family friendly!, 3/15/2014
Reviewer: Abby from Santa Barbara, CA
My family (two adults, a toddler, and an infant) has been coming here, on average, once per month pretty much since the place opened. We usually go on Saturdays for lunch. The burgers and fries are great, and the service has continued to improve as with any new business; I think it's good now. They also offer a very healthy kid snack of watermelon and avocados, free of charge, while you're waiting for your meal. And the generally bring out all the kids food earlier than the adults by several minutes. They are a great addition to our local restaurant scene in my opinion!


Overpriced food with subpar service
Reviewer: Dr. Dre from Goleta, CA
I have wanted to try this place since it opened as I am always searching for new "Burger" places that are a little on the gourmet side. I wasnt too concerned about the price, as more of the quality. My wife had the regular burger with fries and I had the Cowboy with onion rings. We ordered lemonade to wash it all down and while being hot, I sucked mine down rather quickly. Waitress walked by 5 times and several of those, as she walked by, she looked at the table and i was in hopes of getting a refill. NOPE. I had to ask another server for a refill which she quickly brought. Food arrived and looked appetizing, and was ready to dig in. 3 onions rings where the batter which would literally fall apart when you took a bite. the spicy ranch cup was only about 1" round to dip a 3" onion ring, lame. Burger was decent but lacked seasoning and hardly any "maybe a dollop" of BBQ sauce when this is a "Cowboy" burger, nothing else but meat, cheese, onion straws and some bacon, rather dry and flavorless. Wife couldnt even eat her burger as tasted like eating air. Fries tasted old and like they had freezer burn. On the other hand, decor was nice, good selection of beer and whiskey and manager did a lot of walking around not checking on the guests to see if "everything" was ok. First and last time, was really hoping for a new spot to eat downtown. I'm not a food, but if I am going to spend $30 for two burgers and a fountain drink, I expect more. Chubbies is less than half the price and twice as good.


Food not good enough to compensate for poor service
Reviewer: Kristin from Santa Barbara, CA
Food wasn't bad but it wasn't outstanding for the price. Drinks too - an $11 margarita, no salted rim in a tall glass (lots of ice), no vodka options, not memorable. But the service, totally disappointing. Our young girl server was sweet but after being asked, neglected to bring: appetizer plates, ketchup, and a second round of drinks. Manager/hostess seems annoyed we got up to ask for all that was never delivered after 15 minutes. Food was slow and then apps were stacked on meals back to back. They'll stick around due to location I'm sure, but I would not recommend.


Up-selling servers, Bad service,
Reviewer: Jon from Santa Barbara, CA
After arriving at Eureka! the server was quite helpful in helping us with our beer selection. From that point on things went downhill fast. Upon taking our orders the server tried to up-sell every item we ordered. We even brought it up to him thinking it may deter him. It did not. My wife ordered the fish tacos which turned out to be jerky fish tacos (not good)small chunks of over cooked fish, I had a blue cheese burger. I'm not a big meat eater so I thought to substitute the beef for turkey. Big Mistake. Our sons burgers arrived and looked great. My turkey burger was easily 1/3 the size of my sons burgers and over cooked. The service was ok. Severs were not friendly, more like sharp and to the point. The final slap was my wife did not want fries with her tacos so asked for salad instead. A small amount of salad was substituted on her plate and they charged her for a side salad. This place is already expensive for what it is and they are still trying to squeeze more out of you. Not me. First time was the last time. The Good, Beer Selection.


Please fix your service
Reviewer: Liz from Santa Barbara, CA
Holiday weekend- dined at eureka today around 3:00. We got seated and ordered right away, but after we got our food we were in a black hole. Even though we were right by the servers' station, we never got refills on our drinks, let alone asked if we needed anything else. 3-4 servers were ringing up a table of 15-20 with separate checks. And after we finished our lunch we sat at our table for 20 minutes without being acknowledged by anyone to clear plates, etc. and the manager even walked by several times. We finally got his attention and explained our problem to which he said "I'll talk to the server". Generally I would blame it on the holiday weekend and the 15-20 separate checks chaos, but this is the third time I have received similar service.


I ordered fish tacos, not cabbage tacos.
Reviewer: Allison from Santa Barbara, CA
Got the fish tacos, and while the flavor was very good, there were two small bites of fish in each taco. Not two strips of fish. Two bites, AKA two very small (no joke, the size of a quarter) chunks. The rest of the taco is stuffed to overflowing with loads of filler: cabbage and mango chunks. Pretty disappointing. Everyone else in my party got burgers and it looked like they, at least, got their money's worth.


beer heaven-burger bliss
Reviewer: Daniel from Santa Barbara, CA
My first visit to Eureka won't be my last. Have past it before but never stopped because of the crowd. Finally gave in and had a fantastic meal and some great beers. Loved the goats cheese on the burger. Will probably become a regular destination.


Going DOWN?
Reviewer: Chuck from Santa Barbara, CA
I have eaten here a few times and I hope I can continue because it's a nice place and the burgers are OK. (Of course they should be at the price.....) The problem though is like so many restaurants.....the service just seems to slide as the place ages. I've been there 5 times...and I can honestly say that the service got worse each time.....and the last time the food was cold to boot. I had waited a L-O-N-G time for the meal...and; you guessed it...the reason obviously was that it had been left sitting without waitress pick-up. It's a shame because they have a ton of $$$ invested in there....and the problems are sort of minor. But....still.....


Delicious burgers but really horrible service
Reviewer: Rachel from Santa Barbara, CA
I ordered their original Eureka burger and it was really really good, cooked to a perfect medium rare and their French fries were pretty delicious too, but what turned me off from this place was their absolutely horrible staff and service. When me and my boyfriend walked in we went up to the hostess area to get a table and there were two employees having a conversation and didn't even notice we were standing there, we were standing there for at least 2 minutes before one of them decided to help us! When we got seated out waiter was one of those OVERLY peppy waiters, really fake high pitched friendly voices. My purse was hanging on my chair, not a big purse by the way, and one of the waiters rammed into it really hard, knocking it off my chair and didn't even say anything?? Then I noticed that 50 percent of the wait staff were Isla Vista bros, which turned me off A LOT. At one point I saw three of them tossing the small clipboards that they gave us the check on, around like a football for a couple minutes, it was really weird. Then a different waiter came and asked us how our food was. Then another. Then another. We thought some practical joke was being played on us. The only sane waiter there was a really cute red headed woman with short bangs, she was sweet and asked us if we wanted dessert (5th waiter to come to our table so that element was really weird). In conclusion, delicious food, horrible staff.


Osso Boco riblets--yummy!
Reviewer: Marti from Santa Barbara, CA
My friend and I have been stopping in after the movies for a glass of wine and some osso buco riblets. THEY ARE FANTASTIC!! The place is packed for good reason. The staff is friendly and efficient. Having been in the restaurant business myself I can appreciate a well-run operation. Customers upset about empty tables while they have to wait simply means that business is good and maybe they need to put a few more staff on. But to punish the customers already seated by loading the waitpersons with more tables than they can handle is not the answer! I can't speak for the rest of the menu but it looked absolutely delicious; we just can't get past the osso buco. A tremendous amount of beer on draft except no Sierra Nevada (the best!), and the happy hour (2-6) is a deal. I think they will grow and grow!


Great Burger, Disjointed/Poor Service
Reviewer: MB from Santa Barbara, CA
Family has eatet at Eureka a few times since opening, so the review is a culmulation of perspectives and experiences and not limited to one visit. Upon arrival, you will wait for a table even if there are many open tables. Not sure why, but clearly processes need tweaking. The restaurant ambiance is loud, blaring music, bright sun in your eyes (half the large windows do not have shades), cold after sunset (they keep the doors wide open for some reason). The place is normally packed, so servers are very busy, but unattentive. On our last visit, many diners received their food way before our party though they were seated after us. The servers are friendly and kind, but seem swamped and frazled, which does not make for a pleasant dining experience. Now, the food......a solid burger, which it should be at $10-$13/depending on "add-ons." Real meat, thick patty (vs. the thin patties you get at other places), and thick flavorful bacon. The bun is a soft brioche bun. The fries are good if you like little showstring fries. They are small so unless you want to take an hour to eat them, easier to stab a bunch with your fork. The chicken sandwich is very good, ripe avocado, melted cheese, bacon. Yum! The nachos on the otherhand are terrible. Minimal cheese, watery beans, luke warm. Overall, this is a solid choice and addition to the Paseo Nuevo food scene, but it is a rather loud dining experience with service that needs work.


Solid Food
Reviewer: Jason from Goleta
Food: My mindset is: I'm stuck in 1996 and the price of a burger in 1996. That said, the price of the food is just a teensy bit higher than I expected, but can't complain in the least. What I liked was the "char" on the burger which gave it an actual grilled taste. The bun was delish too and the basic fries served with the meal are of the variety I find awesome. Small, shoe-stringy guys but not overly murdered in the fryer. A little crisp but mostly tender texture. Bacon on my Cowboy burger was cooked to perfection! Service: I have no comparison to the other reviews. It was a Thursday afternoon right at lunch-hour but there was, figuratively speaking, a small army of servers. Was checked on multiple times while we deliberated choices and then again after food served. Service was a bit scant once we "looked happy", but nothing close to the train-wrecks other reviewers described. Overall: Let me put it this way...I won't let the fact that my burger cost about a buck-fifty more than I felt it should dissuade me from recommending or trying it again.


Great Service and Food
Reviewer: Jaime from Santa Barbara, CA
Went here for lunch today and was very pleasantly surprised. We don't get to eat out much with a 21 month old, and the server impressed me right off the bat by bringing out some watermelon and avocado slices for my kid without even asking! THANK YOU for reading my mommy mind! All of us ordered burgers which were tasty and arrived quickly. The service was excellent, we felt very well attended to by the entire staff. We will definitely be back.


Best burger in SB
Reviewer: Stu from Santa Barbara, CA
I've eaten here twice and enjoyed it bot times. Today I had the burger with fig jam, melted cheese and arugula with the coleslaw and it was terrific. The places was packed and service was excellent. They seem to have adopted the team approach for faster service. My wife had the blue cheese burger and very much enjoyed her meal. Fantastic beer selection. Butterscotch pudding for dessert! When have you seen that on a menu?


Gave it a second chance...still bad service
Reviewer: Ana from Santa Barbara, CA
The burgers are delicious, unfortunately the service is horrible. Both times I have attended with friends, the servers have not waited on our table properly. We consistently had to get their attention for drink refills, and in general felt neglected, in addition on both occasions the check was dropped on our table in the middle of our meal. Not only did it feel rude, but these were times were the restaurant was not at their peak hour. I really hope they can improve on their customer service skills with their waiters and possibly by then I would go there again, otherwise I can go eat a good burger elsewhere.


Average
Reviewer: BD from Santa Barbara, CA
Had the original burger and onion rings. Burger was nothing special and rings fell apart. Would not recommend.


Service just HAS to improve...
Reviewer: Jen from Santa Barbara, CA
I have been to Eureka Burger about 5 times now. The first time we went was opening weekend. My friends and I all agreed, the burgers are GREAT but the service needs to work out the kinks. It was opening week the first time we went so we figured in time it would improve. We went back a few other times, and service was just ok, food is still awesome! Went back today, and we were excited the wait wasn't too long. The tables were all filled but it wasn't crazy in there like when we had been there before. First it took awhile for anyone to even come over to our table. Our waiter finally stopped by and we ordered 2 beers a soda and an appetizer. (we should have ordered our food then because we all knew what we wanted to order, but we figured he would be back with the drinks in no time and we would order our meals then. WRONG! It took FOREVER to get our drinks! Once we finally did order, it took forever to get our food, it took forever to get refills, despite trying to order them before we were actually done with the ones we had. I don't know if it was just our waiter or the whole restaurant that was having issues, but our waiter had to apologize to all his tables. He apologized to the table to my left for things taking so long. Then a new couple sat down. They had drinks, but I heard the waiter apologize to them, and they either decided not to order, or cancelled their order, because they got up and left without eating. He tried to apologize to our table but never really said much. Then he apologized a couple of times to the table to my right side. He told them they weren't counting on being so busy and they were short in the kitchen. That doesn't explain having to ask for refills several times before actually receiving them, that's a waiter problem, not the cooks problem. It's such a shame too, because I love this place and love the burgers! But the service just gets WORSE!


Best burgers ever tarnished by HORRIBLE service
Reviewer: Josh from Santa Barbara, CA
I have been to the Eureka burger in Redlands before and that was great. This version did not disappoint. The fig marmalade burger is really awesome, the whole thing is well thought out, and most importantly, I ordered it medium rare, and it came just that way (if I'm paying $12 for a burger, it better come just the way I asked for it to be cooked). Every flavor has good purpose and combines well to make a tasty burger. Fries are good too. Excellent selection of beers. And I do recommend the riblets, they are very good. Service on my original visit was a tad rough, but nothing out of the ordinary for a place that just opened up. Sadly this this review goes in the wrong direction from here ... I have been there I think 5 times in the 5 months they have been open, and have been waiting for the service to improve, but it just keeps getting WORSE! I am so frustrated with this place cause the food and beer is so good ... I still say the fig marmalade burger is the best I have ever had and it lived up to that again today. But the service was so slow and it wasn't even that busy. The food was all fine, it was really our servers inability to get us drinks. My friends wife just asked for a refill on her Coke, and it took us 4 times to ask to get it to come. 4 times and 15-20 minutes ... for a COKE! I mean how hard is it to get some one a new drink?!?!? I asked for another Drakes red ale, which was quite tasty, and an excellent pair with the fig burger, but again that took 20 min to come (probably cause one of the waitresses brought it to the wrong table ... behind us guy looked surprised to see a beer land in front of him, which he never drank ... such a waste), so I asked again, which was my third time ... and to make things worse after 20 minutes of waiting for the beer, he brought the WRONG ONE ... I took one sip and realized that (It was the Hoppy Poppy that my friend had ordered, but not asked for another), but of course we would not see our waiter for another 10 minutes, so I just decided to drink the damn thing! When I told him, I just got a "Sorry, my bad." and he walked away I will NOT return until I hear that there service issues have been fixed. It is so frustrating to go to a place with such good food and then deal with the experience of constantly looking for your waiter to get drinks, it makes the experience utterly un-enjoyable. My apologies for the following all caps rant, but I feel it is really necessary. EUREKA MANAGEMENT, PLEASE FIX THESE ISSUES! THE FOOD AND BEER ARE TOO GOOD HERE FOR SHODDY SERVICE TO RUIN IT, BUT LIKE OTHERS WHO HAVE COMMENTED, I CAN NOT RETURN UNTIL THEY ARE FIXED.


Tasty but Loud
Reviewer: Marcia from Santa Barbara, CA
We went to Eureka Burger for the first time last night. Wow was it crowded and LOUD. Despite it being crowded we were seated fairly quickly. The service was prompt and the food was delicious overall. Our friend didn't especially care for the veggie burger. The veggie burger is made with beets, which gives it a sweet flavor and it was a bit too soggy in the middle. The fig burger, the blue cheese mushroom burger and the jalapeno burger topped with an egg were very good, as was the kale salad. Our only big gripe was the over the top LOUD music. Why? Nobody needs to play music that loud in a restaurant. It's ridiculous. You can't have a normal conversation. We will be learning sign language before we go back to Eureka Burger.


1st impressions
Reviewer: Dan from Santa Barbara, CA
Wanted to see what the hype was about. We were seated promptly but waiting to order food and actually get our order took about 30 minutes. I didn't have all day to wait so our party of 3 only ordered 1 meal because I was treating my nephew to lunch. He had to return to work and I had to take him his lunch afterwards. My cousin and I had the beer sampler and the choices were excellent. Courteous service just need improvements in service timing. I might try it one more time.


Mouth started to water while writing this review
Reviewer: John from Santa Barbara, CA
Great Burger. Great Beer. Still a little new so and the place was packed so you are not getting Michelin Star type service but everyone is very friendly.


Great Addition to the SB Food Scene
Reviewer: Matt from Santa Barbara, CA
My wife and I had an early dinner at Eureka Burger recently, and overall, we were impressed. Our arrival was met by a somewhat disorganized host/hostess stand, but were seated quickly in spite of the fact it was very crowded. Atmosphere is an open beamed, somewhat rustic, brewery feel. Can be noisy. This is not the place to go if you want a calm, quiet restaurant. Our server was very good, attentive and friendly. We tried the classic Eureka burger with cheese, bacon, and carmelized onions. The burger was cooked to our specfications (medium), and the burger is served on a substantial brioche bun. The burger was very tasty, but the drippings after every bite was odd, not sure if it was grease or water from the lettuce/tomatoe. The bacon was thick and tastey, but had a BBQ flavor to it, so that was a bit odd. Overall though, this is a great, flavor-filled burger. The classic cut house fries were unimpressive, a very thin cut, with little potato flavor. Little pieces, and too airy. They were also over-salted. My wife had a chicken sandwich, which she liked. Overall, Eureka Burger fills a great niche in the SB dining scene......not many gourmet burger joints in SB, so Eureka Burger is a great addition to the SB food scene.


Disappointed !
Reviewer: Candy from Santa Barbara, CA
Stopped of to try out this new and very busy bistro to be disappointed , first we ordered a beer and a apple cider which states on the drinks list , the apple cider was pear cider to me there quite different ....so no apple cider . We picked two apertisers truffle fries and the calamarie , the fries were soggy and no truffle and the calamarie was like hard rubber . Sorry guys if your going to do it turn up the HEAT !


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