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Empress Palace
2251 Las Positas Rd, Santa Barbara
Phone: (805) 898-2238
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Reviews by the General Public
LOYAL Customers Need a Replacement, 4/7/2013
Reviewer: Lara
from Santa Barbara, CA
Unbelievable. We are small business owners that have built our business on customer service. Six of the last eight orders in a row have been wrong - missing items or wrong ingredients. We call immediately to advise and they offer a credit of egg rolls when we have never ordered egg rolls in our life. We call this evening for delivery and are three dollars away from their minimum $25 after spending $45 on average frequently and they refuse to deliver as they don't include the egg roll value as part of the total order. The straw that broke the camel's back was she tried to blame the delivery driver and took ZERO responsibility for the numerous errors. We have two toddlers at home and are very patient people. The conversation that just took place was unimaginable as we continued to "work with them" to see if they could redeem themselves for a couple or six bad nights. If the English-speaking (daughter) of the owners reads this, please make some major staff changes and/or implement some basic customer service policies before you are forced to close your doors. We're sadly taking Empress Palace off speed dial.
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Crossed off my list!, 3/2/2013
Reviewer: Foodie Dan
from Santa Barbara, CA
We have always ordered from here, last night was the final time.
I advised the order taker that we had a coupon for free egg rolls. When the delivery person arrived, I couldn't find the coupon. He proceeded to admonish me for ordering something for free when I didn't have the coupon. I apologized and he continued to berate me. Our order was for over $30.00 and we were accused of trying to cheat them out of an order of egg rolls that probably cost them $1.50 to make. Very unprofessional!
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Best food and friendly staff. , 10/7/2012
Reviewer: CaliGirlForever
from Santa Barbara, CA
Haven't had anything we don't like. It is all delicious and flavorful. Sometimes, when you order Chinese food, after a while, the different dishes all seem to taste and look the same. Here, every dish is different and unique and nothing disappoints. The wonton soup is our fave in town. Really friendly staff and quiet comfortable dining room.
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Best Chinese food in SB, 5/28/2012
Reviewer: Stuart
from Santa Barbara, CA
We went with the Axxess card which they not only honored but let us use it for a special house dinner for two. The food was as good and tasty as that we ate in China. Try the Hot and Sour soup, mixed appetizers, fish filet in black bean sauce and the Peking duck. The portions were huge and we are big eaters! Service was very good too. The room is decorated in a lovely style and the mood music very soothing. This was a five star experience for us.
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Never Again
Reviewer: Bryan
from Santa Barbara, CA
We live nearby, so this is the most convenient place to order delivery from. First of all, they charge a few dollars more per dish than any other chinese place in town. Second, most of the dishes I have tried are very bland. The Kung Pao chicken is not even close to being spicy. It is good quality white meat chicken with some nice tasting bell peppers and onions, but the sauce is just so flavorless... They even forgot to put peanuts on it once. We have ordered the orange chicken a few times and it is usually actually pretty decent, but last time it HAD TO have been from the day before. It was so hard and chewy and almost indebile. It was really disgusting. I cannot beleive I paid $15.00 for it. I should have called back and told them no, this is unacceptable. I will say that their egg rolls and cream cheese wontons are always good! I highly doubt I will ever order from this place again. I wish we had a good chinese delivery option in the San Roque area!(No, Madam Lu does not count as good)If only Ming Dynasty delivered out here! They have the BEST Kung Pao in town.
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Great food, great service!
Reviewer: Becca
from Santa Barbara, CA
We always have great food and service every time we go here. Our waitress was fantastic and the food was excellent. We ordered chicken egg foo young and sweet and sour chicken and both were just delicious. I highly recommend this restaurant!
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OK FOOD, OK SERVICE, OVER PRICED
Reviewer: Ron Monteleone
from Santa Barbara, CA
the food and service at empress palace is ok, not the best i have had, not the worst. but the food is definitely over priced, way over priced!
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Great Food Great Service
Reviewer: Dana
from Santa Barbara, CA
We go to Empress for all reasons: brunch, dinner, birthdays, celebrations. The food is super and if you ask they will get you the "off the menu" authentic stuff too. Since they opened we have never had a bad experience and never been sick. Not something I can say about even the best restaurants in town. Their orange peel beef is unmatched and the shrimp in noodle basket is also very good. too many dishes to recommend any one so we go at least once a month.
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Coupons are not honored
Reviewer: Kathleen
from Santa Barbara
A good friend took my husband and me to Empress Palace for the live lobster dinner March 28. Empress Palace has a coupon in the News Press "LIVE LOBSTER $12.99 ea. With coupon thru 4/30/11. Mon thru Thurs. dine in only. Not valid with other discounts." We all ordered the coupon special--LOBSTER. The waiter wouldn't honor the coupon. He said only ONE PERSON at the table gets the $12.99 lobster. The others have to pay full price $39.99! We told him the coupon does not say that. He would not honor the coupon. We asked for the owner, Fong. Not in. We walked out. Lots of customers saw the "incident". Empress Palace should honor their coupon once they reel in the customers. We will never go there.
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Good fod but crazy expensive and an odd definition of bris
Reviewer: Eric
from Santa Barbara, CA
I've eaten here maybe 6 times over the years. I avoid them because they are around $5 more expensive per dish than any other Chinese place in the area.
I had lunch here the other day and all the "specials" started at $9.25.
I ordered the beef noodle soup with brisket. They must define brisket in China as random chunks of animal tissue that can't be otherwise identified.
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Great Food. Incredible, prompt, cheerful service.
Reviewer: Sophie S.
from Santa Barbara, CA
We had gotten take-out before and LOVED the food and they seemed great with our son when we brough him to pick it up so we thought that it might be a good choice for my dad's 65th birthday party. IT WAS! The food was again really good, the service was prompt and cheerful, and they even played a really awesome birthday song for my dad. It was a wonderful experience and we recommend this restaurant highly. NOTE: We suggest that you only order about 60-75% of what you think you want to order - they give you A LOT of food.
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good food, good service, good value
Reviewer: Chris C
from Santa Barbara, CA
Empress Palace offers a wide assortment of very nice lunch options for slightly less than $10. All include soup and appetizers plus a generous portion of fried rice. Leftovers (enough for another meal) graciously packed up for take-away. Service was prompt, attentive and friendly without being intrusive. We'd not tried Empress Palace before but will definitely return when the urge for Chinese chow hits.
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