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Lilly's Taqueria - Goleta
290 Storke Rd, Goleta
Phone: (805) 845-9180

  • Category: Mexican
  • Hours: Sun, Mon, Wed, Thu 10:30 a.m. 9 p.m., Fri Sat 10:30 am. -10 p.m., closed Tue
  • Serving: Lunch & Dinner
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Reviews by the General Public

Needs to try harder , 10/9/2019
Reviewer: Gary from Goleta, CA
Terrible customer service/awareness. So I have been going to Lilly's for years, long before the Goleta location opened. I used to stand in line outside the Chapala store and watch the freeway cars whiz by. Today that all changes. I order 3 tacos and start to wait. I then remembered that I wanted peppers and onions. I very politely wait until the cashier moves to the next person and quickly ask. She says sure. Then while I'm moving back to where I was waiting, she informs me it's a dollar. I decided to get in the back of the line and wait my turn. When I get there I noticed I spent the cash I had on my first order, so I grab my debit card. I'm then informed there will be a 50 charge for purchases less than $5. It's not worth it at this point. I then go to pick up my tacos and they try to hand me the extras but I decline because I didn't pay and the looked at me like I'm the biggest problem ever. I just don't understand it when people in service jobs refuse to give good service. I looked very disappointed and I feel they couldn't care less. I will avoid them now and you should too, at least until they look up the words good, service, and customer. BTW, I had spent almost $9 two minutes before.


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